Qualification and Validation Support

Milli-Q® Services Pharma™ Plans
for Water Purification Systems
in Validated Environments

Enhance performance. Extend lifetime.
Optimize your investment.

A full Qualification Program for your water purification system is available and can be ordered as a separate item or integrated into a Milli-Q® Service Pharma™ Plan.

Our Qualification Program is designed to facilitate laboratory validation procedures and includes qualification workbooks with Installation Qualification (IQ), Operational Qualification (OQ), Maintenance Procedures (MP), examples of Performance Qualification (PQ) files, Certificates of Conformity, and Quality and Calibration in support of compliance with GLP and cGMP. These qualification protocols are carried out by our specially trained and certified Field Service Engineers.

The Milli-Q® Service Pharma™ Plans are designed for laboratories in regulated environments, following guidelines such as cGMP and GLP. These plans address your compliance and specifications requirements to ensure you are fully compliant when audited, while also taking your budgetary needs into account. Plans cover all elements required for full system requalification, including:

• Qualification protocols: Requalification (MP and OQ) procedures for demonstrating compliance with regulations.
• Maintenance procedures: Auditable service reports for full traceability.
• Qualification test equipment: All test equipment needed for qualification is calibrated according to metrological norms with traceability to the international standards.

View the table below to choose the plan that matches your application, compliance and budgetary needs

Download: Milli-Q® Services brochure

* Travel is included in the contract price. Additional travel charges might be applicable for customers located outside main business center.

For environments not requiring qualification and validation Service Plans are available.

• Calibration, verification and suitability testing
• Installation
• Tank and loop sanitization
• Additional preventive maintenance visits
• Consumables replacement scheduling
• Customized user training and more

With any Milli-Q® Service Pharma™ Plan, you benefit from:

• Priority customer status – For any requests, including service visits and parts delivery
• Technical support hotline – Unlimited access to our in-house support experts who can diagnose, investigate and solve issues, and schedule visits
• Quality certified & harmonized expertise – Only factory-trained Field Service Engineers repair and maintain water purification systems in compliance with our worldwide auditable SOPs
• Genuine spare parts – Produced in our ISO® 9001-certified manufacturing site; Certificate of Conformity available for most parts
• Preventive maintenance visit – Includes comprehensive check-up of all system parameters, replacement of aging connections and tubing with our Maintenance Kit, standardized visit report and traceable record of care

A comprehensive package for total peace of mind in your validated environment

Avoid untimely extra costs and prevent downtime by selecting our best-in-class Milli-Q® Service Total Pharma™ Plan. This all-inclusive solution allows you to work in a risk-free environment, where everything^† is covered.

^† excluding consumables